Hiring for Mandarin & Cantonese For IT Service Desk (Level1) Position.
Location: Kuala Lumper
Language: Mandarin, Cantonese & English ( Mandatory)
Nationality: Local Malaysian
Experience: Atleast have 3 years of experience in Technical support ( Level 1 ).

• incidents, requests, events, and enquiries are received, recorded, categorized and prioritized accurately in a timely manner
• incidents are resolved at first contact or escalated timely to appropriate support parties
• requests are fulfilled at first contact or dispatched timely to appropriate fulfilment parties
• customers are kept informed of the progress of incident resolution and/or request fulfilment, the latest update about problem and crisis, and any upcoming changes and stoppages
• outstanding incidents and requests are monitored and further escalated in case of potential SLA breaches
• resolved incidents and fulfilled requests are verified before they are closed
• accurate incident records are available to support problem management process
• handle enquires and issues reported by VIPs in priority.