Hiring for Mandarin & Cantonese For IT Service Desk (Level1) Position.
Location: Kuala Lumper
Language: Mandarin, Cantonese & English ( Mandatory)
Nationality: Local Malaysian
Experience: Atleast have 3 years of experience in Technical support ( Level 1 ).
- incidents, requests, events, and enquiries are received, recorded, categorized and prioritized accurately in a timely manner
- incidents are resolved at first contact or escalated timely to appropriate support parties
- requests are fulfilled at first contact or dispatched timely to appropriate fulfilment parties
- customers are kept informed of the progress of incident resolution and/or request fulfilment, the latest update about problem and crisis, and any upcoming changes and stoppages
- outstanding incidents and requests are monitored and further escalated in case of potential SLA breaches
- resolved incidents and fulfilled requests are verified before they are closed
- accurate incident records are available to support problem management process
- handle enquires and issues reported by VIPs in priority.