IT service desk ( level 1)

Net2source LLP Kuala Lumpur, Malaysia

Source from parttimepost.com
MYR3,000.00 - 5,500.00 per month
Employment Type
IT Services and IT Consulting
Job Functions
Information Technology

Hiring for Mandarin & Cantonese For IT Service Desk (Level1) Position.
Location: Kuala Lumper
Language: Mandarin, Cantonese & English ( Mandatory)
Nationality: Local Malaysian
Experience: Atleast have 3 years of experience in Technical support ( Level 1 ).

  • incidents, requests, events, and enquiries are received, recorded, categorized and prioritized accurately in a timely manner
  • incidents are resolved at first contact or escalated timely to appropriate support parties
  • requests are fulfilled at first contact or dispatched timely to appropriate fulfilment parties
  • customers are kept informed of the progress of incident resolution and/or request fulfilment, the latest update about problem and crisis, and any upcoming changes and stoppages
  • outstanding incidents and requests are monitored and further escalated in case of potential SLA breaches
  • resolved incidents and fulfilled requests are verified before they are closed
  • accurate incident records are available to support problem management process
  • handle enquires and issues reported by VIPs in priority.
Similar Jobs
No similar jobs found
PartTimePost We would like to show you notifications for the latest news and updates.
Allow Notifications