IT service desk ( level 1)

Net2source LLP Kuala Lumpur, Malaysia

Source from parttimepost.com
MYR3,000.00 - 5,500.00 per month
Employment Type
IT Services and IT Consulting
Job Functions
Information Technology

Hiring for Mandarin & Cantonese For IT Service Desk (Level1) Position.
Location: Kuala Lumper
Language: Mandarin, Cantonese & English ( Mandatory)
Nationality: Local Malaysian
Experience: Atleast have 3 years of experience in Technical support ( Level 1 ).

  • incidents, requests, events, and enquiries are received, recorded, categorized and prioritized accurately in a timely manner
  • incidents are resolved at first contact or escalated timely to appropriate support parties
  • requests are fulfilled at first contact or dispatched timely to appropriate fulfilment parties
  • customers are kept informed of the progress of incident resolution and/or request fulfilment, the latest update about problem and crisis, and any upcoming changes and stoppages
  • outstanding incidents and requests are monitored and further escalated in case of potential SLA breaches
  • resolved incidents and fulfilled requests are verified before they are closed
  • accurate incident records are available to support problem management process
  • handle enquires and issues reported by VIPs in priority.
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