Resolve product or service problems by clarifying the customer\’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Maintain financial accounts by processing customer adjustments
Managing high volumes of incoming calls and emails daily.
Build sustainable relationships with vendors and clients.
Assist with placement of orders, refunds, or exchanges
Escalating queries and concerns.
Degree in Bachelor of Administration or any relevant fields.
Minimum 2 years of experience
Interpersonal and customer service skills
Analytical and problem-solving skills
Multitasking and organizational skills
Attentiveness and patience
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