Resposibilities:

1. Resolve product or service problems by clarifying the customer\’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
2. Maintain financial accounts by processing customer adjustments
3. Managing high volumes of incoming calls and emails daily.
4. Build sustainable relationships with vendors and clients.
5. Assist with placement of orders, refunds, or exchanges
6. Escalating queries and concerns.

Requirements:

1. Degree in Bachelor of Administration or any relevant fields.
2. Minimum 2 years of experience
3. Interpersonal and customer service skills
4. Analytical and problem-solving skills
5. Multitasking and organizational skills
6. Attentiveness and patience