What is Mystery Shopping?
Mystery Shopping is an evaluation method that is practiced since 1940’s by companies or firms to find out how their products and services are received and thought by their customer. In Mystery Shopping, it involves Mystery Shopper posing as a regular customer evaluating products and services provided by the company.
With the evaluation, crucial information will be generated with objectives to improve service quality that hence, improve the sales and the revenue in a company/ firm.
Currently, we are embarking in a project that involves Retailers nationwide (Peninsula Malaysia only) and require matured and opinionated individuals who are interested to be our Mystery Shopper and conduct an evaluation for a designated retailer within their vicinity.
Each shop is different individually and has specific areas to evaluate during the time of visit. You’ll be trained prior to the assignment to ensure that the Mystery Shopping is conducted according to the “Designated Retailer’s” norm.