Technical Support Engineer

FULL TIME
This job is available on Monday, Tuesday, Wednesday, Thursday, Friday
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Job Description

Responsibilities:

  • Be part of InternetNow on-site and remote support team:- Your primary role will be to provide remote support with your secondary role being to provide on-site support when the need arises.
  • Provide technical support to our existing customers.
  • Assist customers with the installation and configuration of InternetNow’s solutions.
  • Responds to incidents as and they when arise.
  • Able to be on-call if there are any after-hours incidents.
  • Escalate high severity incidents where appropriate.
  • Report daily activity to the manager.

Requirements:

  • Good command of English and Bahasa Malaysia (oral and written)
  • Must possess own mode of transportation.
  • Minimum a Diploma or Degree in the field of IT (or related).
  • Good grasp of LAN, Internet, and IP networking in general.
  • Familiar with various versions of Windows (2008 server administration knowledge is an advantage).
  • Applicants should be Malaysian citizens or hold relevant residence status.
  • Previous experience in doing Technical Support is an advantage.
  • Fresh graduates / Entry level applicants are encouraged to apply.
  • Interested candidates are invited to send us your comprehensive resume, stating present and expected salary along with your contact details (phone number, email address and etc)

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