Sales Assistant (Mitsui Outlet Park)

Job Description

Responsibilities (including but not limited to):
• Greets and welcomes all customers who enter the store
• Assist customers in locating merchandise
• Gives advice and guidance on product selection to customers
• Develops strong product information knowledge
• Ensures clear and pertinent communication of ongoing promotions
• Ensures promotion materials in store are up to date and in impeccable conditions
• Presents merchandise upon request
• Stocks shelves and furniture with merchandising as per merchandising rules
• Collects merchandise from warehouse upon request
• Creates customer profile forms with impeccable field filling
• Executes all steps of successful customer profile creation
• Ensures customer card is issued as per system requirements
• Processes cash and card payments
• Answers and conducts telephone conversations as per company’s procedures
• Ensures complete and infallible follow through of all customer’s requests
• Answers customer’s queries
• Assists in pricing activities
• Executes tasks as assigned during stock control activities as per company’s rules
• Receives, unpacks, scans and stores stock as per company’s rules
• Transfers stock and materials as per company’s rules
• Ensures cleanliness of the store, including hovering and mopping when requested
• Ensures complaints, refunds and exchanges are solved by the store manager
• Immediately reports discrepancies and problems to store manager
• Participates in the ongoing daily operational activities of the store as requested by the store manager
• Ensures all fire exits and escape routes are kept free from obstruction
• Ensures compliance with all HR forms for individual matters

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