Part-Time – Customer Hero

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Companydahmakan
Job StateSelangor
Working LocationNo Specific Location
Job FunctionCustomer Service - Call Centre Executive
Job IndustryFood & Beverage / Restaurant
This company is willing to hireRetiree, Person with Disability, Single Parent, Non-Malaysian

Job Description

Customer Hero

at dahmakan Kuala Lumpur, Malaysia
dahmakan is one of the fastest growing food tech startups in Southeast Asia. We make food delivery an everyday choice by delivering chef-made meals below restaurant prices at the push of a button. Funded by Y Combinator and leading tech investors from Silicon Valley, Europe and Asia, we’re conquering a trillion dollar market in the most exciting region of the world.

Your responsibilities:
Be customers’ best friend and make their day
Answering queries over the phone, email, whatsapp, facebook, instagram…
Collect data about customer happiness, help analyse customer segments and behaviour, support building a tailored user experience
Work closely with our operations and kitchen crew to perform last minute miracles
You are:
Extrovert personality: you love speaking to people and help them resolve any issues and enquiries
You speak English & Malay well.
Ability to communicate in Chinese would be an added-value to Chinese-speaking markets and customers.
Forward thinking and action-taker: you anticipate potential problems and prevent them before they occur
Empathetic but resilient: You deeply care about customers but always remain calm
Work well under pressure: “Hangry” came into existence for a reason. You will prevent or diffuse customers from reaching this state.

That’s why you need to join our team:
Stock options in the next billion dollar technology company in Southeast Asia
Work with the smartest and most passionate from over 15 nationalities
Rare opportunity to build a product that everyone around you loves, in one of the most exciting and fastest growing regions in the world
All the perks that come with working in a startup including free lunch and dinner made by our in-house 5 star chefs. Of course, we cover work permits and pay competitively


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This company is willing to hire