Online Payroll Software Support (Half Day) Work from Home

This job is available on Monday, Tuesday, Wednesday, Thursday, Friday, Flexible Hour



Job StateKuala Lumpur
Working LocationNo Specific Location
Job FunctionTechnical / Helpdesk Support
Job IndustryHuman Resource
This company is willing to hireSingle Parent

Job Description

Job Brief
4 hours per day.
To provide product support to resolve any problems faced by the customer with courtesy and efficiency. It is essential to respond quickly and efficiently to customer inquiries and maintain high customer satisfaction.

  • Provide first-level support and troubleshooting to resolve software issues encountered by users. Support responsibility is limited to software usage.
  • Technical issues will be referred to 2nd level support.
  • Manage all user queries coming from online chats, calls and emails.
  • Provide courteous and professional technical support to customers.
  • Research and troubleshoot payroll related information.
  • This is a very flexible, low pressure job with free time between support calls but support lines must be diligently monitored. Missed calls will not be tolerated.


  • MUST have basic understanding of monthly payroll processes, with experience using any payroll software.
  • Familiar with local Employment Act and statutory guidelines
  • Have own laptop/desktop with good internet connection.
  • Min STPM/Pre-U/Diploma in any studies.
  • Good command of Bahasa Malaysia & English.
  • Good communication and problem-solving skills.
  • Honesty, Courtesy and Initiative are a Must.
  • Training will be provided to equip staff with software product knowledge needed to help the clients make full use of the software.
  • Those who are able to do on-site training for our clients will be able to earn extra income.

Work Hours (4 hrs) : Monday to Friday : 9am to 1pm
Contract : 3-6 months with possible extension.
Staff may be required to meet at the office periodically. Not more than once a week.
Net Salary : RM1,000
Prior to applying applicant must download Trial version from and generate payslip to show proof of ability to handle the job

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Job State
Working Location
No Specific Location
Job Function
Job Industry
This company is willing to hire