Mystery Shopper – Klang Valley Area




CompanyGama Retail Trading Sdn Bhd
Job StateKuala Lumpur
Working LocationNo Specific Location
Job FunctionSurvey / Research
Job IndustryRetailing
This company is willing to hireRetiree, Person with Disability, Single Parent, Non-Malaysian

Job Description

We are currently hiring mystery shoppers in a long-term engagement basis to help growing, understanding and to explore the potential of the business operation and customer service. The purpose of this position is to help the management to:

  • Understand the strength of the business
  • Understand the weakness of the business
  • Identify areas to be improved
  • Understand how employees behave when minimum supervision provided
  • Understand if SOP has being followed
  • Understand if all customer are being served in the same attitude and treatment
  • How employee react when facing difficult customers or complaint

Tasks include:
1) Visit and shopping at our boutique or outlet shops.
2) Evaluate overall shops ambiance, products knowledge and customer service quality
3) Fill in a checklist with honest observation within given timeframe.
1) Malaysian citizen, aged 20 and above
2) Fluent in English and or Bahasa Malay
3) Have basic knowledge on computer, mobile or tablet usage to internet browser and email access.
4) Have internet access
5) Have good observation skills
6) Have good communication skills

  • The duration of each visit varies, range between 15 to 60 minutes
  • Training/Briefing will be provided.
  • Each visit is flexible and up to your convenient location, time and date.
  • On-the-spot Face to Face at our office or via Bank Transfer of payment upon completion of the tasks.


  • The company is not collecting or asking or requesting any candidate to provide or pay or any sort similar method to engage for this job.
  • Please be noted that only serious applicant will be considered.

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Job State
Job Function
Job Industry
This company is willing to hire