Member Services Specialist

This job is available on Monday, Tuesday, Wednesday, Thursday, Friday



CompanyAgensi Pekerjaan Carpe Diem Executive Sdn Bhd
Job StateKuala Lumpur
Working LocationNo Specific Location
Job FunctionCustomer Service - General, Featured
Job IndustryCall Centre / Business Process Outsourcing (BPO)
This company is willing to hire

Job Description


  • Be the company ambassador by ensuring the Member Services Hotline is attended promptly within the stipulated time.
  • To attend to all calls received with exceptional quality within the stipulated SLA time.
  • Resolve member service enquiries and issues promptly, ensure effective & timely follow up.
  • Maintain and ensure members’ records are updated into customer database accurately.
  • Liaise with internal departments in relation to member services issues.
  • Support Lead/Head of MS to review work processes, identify and resolve process gaps through constructive feedback for continuous improvements where appropriate.


  • Preferably with 2 years working experience in customer service / contact center industry is required for this position.
  • Excellent command of English (written and spoken) is a must
  • Ability to converse in Mandarin/Cantonese Chinese would be an added advantage
  • Good voice, clear pronunciation, good diction and able to vary intonation with empathy and good listening skills
  • Telemarketing or Telesales experience would be an added advantage
  • Computer literacy is essential, especially in MS Word and Excel
  • Fresh degree graduate are welcome
  • Malaysian not over 35 years old

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Job State
Working Location
No Specific Location
Job Function
Job Industry
This company is willing to hire