Member Services Specialist

FULL TIME
This job is available on Monday, Tuesday, Wednesday, Thursday, Friday
SHARE ON

Pay

RM2,500.00/month

CompanyAgensi Pekerjaan Carpe Diem Executive Sdn Bhd
Job StateKuala Lumpur
Working LocationNo Specific Location
Job FunctionCustomer Service - General, Featured
Job IndustryCall Centre / Business Process Outsourcing (BPO)
This company is willing to hire

Job Description

Responsibilities:

  • Be the company ambassador by ensuring the Member Services Hotline is attended promptly within the stipulated time.
  • To attend to all calls received with exceptional quality within the stipulated SLA time.
  • Resolve member service enquiries and issues promptly, ensure effective & timely follow up.
  • Maintain and ensure members’ records are updated into customer database accurately.
  • Liaise with internal departments in relation to member services issues.
  • Support Lead/Head of MS to review work processes, identify and resolve process gaps through constructive feedback for continuous improvements where appropriate.

Requirements: 

  • Preferably with 2 years working experience in customer service / contact center industry is required for this position.
  • Excellent command of English (written and spoken) is a must
  • Ability to converse in Mandarin/Cantonese Chinese would be an added advantage
  • Good voice, clear pronunciation, good diction and able to vary intonation with empathy and good listening skills
  • Telemarketing or Telesales experience would be an added advantage
  • Computer literacy is essential, especially in MS Word and Excel
  • Fresh degree graduate are welcome
  • Malaysian not over 35 years old

Register a job seeker account to apply this job. You need to Login or Create new account

PartTimePost.com specialise in part-time, freelance and temporary job recruitment. By connecting the employers and jobseekers through our online services, we make flexible employment more accessible.
Pay
Company
Job State
Working Location
No Specific Location
Job Function
Job Industry
This company is willing to hire