Freelance Language Interpreter – (Mandarin & English)




CompanyKelly Services Malaysia Sdn Bhd
Job StateWork From Home
Working LocationNo Specific Location
Job FunctionTranslation
Job IndustryOthers
This company is willing to hireRetiree, Person with Disability, Single Parent

Job Description

Period of Employment : 12 months Contract / Renewable
Working Hours : Minimum 20 hours per week
(*Work Day and Work Time schedule as per company discretion only – Support graveyard shift and weekend)
Salary : RM 30.00 per hour
Venue: Work Remotely
General Summary of the Position
The Language Interpreter is responsible for handling telephone or video calls on demand and renders meaning of conversations in the consecutive mode of interpretation between speakers of Language Interpreter and English. She/he processes information quickly and concisely, recognizes sensitive cultural differences, and is professional and courteous at all times. The Language Interpreter will use appropriate industry terminology and understands common industry procedures and practices. The calls may involve simple or complex, non-technical or technical subjects in Healthcare, Government, Insurance, Finance, Utilities, Travel and Hospitality, 911 emergency services, Law Enforcement, Courts, and General Business.
Major Responsibilities and Principal Accountabilities
Renders correct concepts and meanings between Mandarin / Cantonese and English following complexity, clarity, tone, and style from one language into another, upholding the correct rules for grammar and syntax in both languages
Provides strict renditions of the messages including every detail of the conversation, and is prepared for challenging calls at any time
Employs good customer service and communication skills, clear enunciation, pronunciation, pleasant and professional voice, as well as polite forms of expressions
Follows instructions of clients, manages the flow of the call and avoid taking over the call, as well as avoids interaction with the limited English speaker person without the client’s permission
Understands interpreting protocol and terminology in the various fields of the clients
Remains calm during calls in the event that one of the primary speakers is incoherent or upset, especially in emergency situations
Remains punctual and available during scheduled work hours
Ensures access to the Internet for work related electronic communication
Native Fluency in Mandarin and English
Advanced skills in the cultural dynamics (cultural implication and idiomatic expression) of both Mandarin and English
Preferably owned a landline
Excellent listening, retention and note taking skills to maintain a high level of accuracy
Thorough knowledge of medical and other industry terminology; on-going study of glossaries and training materials including scripts provided by our clients
Ability to concentrate, stay detached from the conversation, and remain neutral and objective at all times
Ability to follow client’s instructions closely
Ability to explain certain cultural concepts to avoid miscommunication with the permission or at request of the client

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Job State
Working Location
No Specific Location
Job Function
Job Industry
This company is willing to hire