CUSTOMER SERVICE MANDARIN SPEAKER

FULL TIME
This job is available on Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday
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Pay

RM4,000.00/month

CompanyManpower Business Solution Sdn Bhd
Job StateKuala Lumpur
Working LocationNo Specific Location
Job FunctionCustomer Service - Call Centre Executive
Job IndustryCall Centre / Business Process Outsourcing (BPO)
This company is willing to hire

Job Description

Urgent Hiring!
Looking for CUSTOMER SERVICE MANDARIN SPEAKER

Position: Customer Service (MANDARIN)
Salary: RM 3500 + RM 500 (allowances)
Working hours: Weekly shift rotating basis between Monday to Sunday, 8am – 12am, 5 days’ work per week
Working location: KL Sentral, Kuala Lumpur
– Process escalated JIRA tickets from call center
– Respond to client, cardholder and call center emails
– Act as liaison for Account Managers and CAS team members on client inquiries and escalations
– Request Call Pulls and review, providing feedback to Account Manager or client. Provide feedback and additional training to call centers based on the outcome of the calls.
– Participate in client visits and training as needed
– Represent Customer Service on company initiatives and projects
– On call rotation coverage for call centers during non-core hours and weekends
– Participate in weekly call calibrations sessions, looking for processes or procedure enhancements for the call centers
– Communicate changes to programs or outages to call center via alerts
– Regulatory complaints (receiving, research, response, approval, submission)
– Create month-end complaint documentation and reporting
– Conduct monthly review of complaints with Compliance, and research any outstanding items
– Research, respond to, and distribute social media inquires
– Sort, process, and distribute incoming mail to team
– Liaison internally with fraud team, and with external contractors in regards to any fraud changes
WhatsApp: 012-6231466


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Pay
Company
Job State
Working Location
No Specific Location
Job Function
Job Industry
This company is willing to hire