Customer Service Agent

This job is available on Flexible Hour

Job Description

We are looking for an individual who is customer-focused and enjoys providing excellent concierge service over the phone. He/She will be responsible for looking after the requests of our premium customers, providing personalized service, meeting their needs and expectation whilst at the same time ensuring internal quality standards are kept and following established turnaround times.
Your Role As A Customer Service Agent include:

  • Will be expected to build sound knowledge of any customers during interactions, to ensure a personalized interaction and ultimately to establish a credible rapport
  • Strives to leave the customer with a positive customer experience after every contact
  • Able to consult and advise customers to assess travel needs and provide accurate and timely information regarding requests.
  • Is able to be highly resourceful, solution-oriented show a strong investigative nature
  • Is actively seeking for the latest and most updated information relative to lifestyle needs and trends to be able to support the lifestyle needs of affluent customers.
  • As a brand ambassador for our clients, represents clients’ brands in a professional manner that builds their market profile.
  • Seeks to provide the best possible customer experience.

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Job State
Kuala Lumpur
Job Function
Job Industry
This company is willing to hire
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