Customer Relations Officer

FULL TIME
This job is available on Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday
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Pay

RM2,200.00-3,000.00/month

CompanySUPERSHARKZ SDN BHD
Job StateSelangor
Working LocationDirection to Here
Job FunctionCustomer Service - General, VERIFIED
Job IndustrySports
This company is willing to hire

Job Description

“The Customer Relations Officer acts as the Company’s gatekeeper – he/she is the first and last point of contact for all Supersharkz customers. The Customer Relations Officer plays the most vital role as a liaison between our Company and our customers – potential, current and former. He/she attracts potential customers by answering product and service questions, suggesting information about other products and services, and processing sales. The Customer Relations Officer fulfills customer needs to ensure retention and customer satisfaction, every step of the way. The main responsibility of the Customer Relations Officer is to ensure excellent service standards and maintain high customer satisfaction.”

  1. Ensure all leads and inquiries are responded within 24 hours
  2. Oversee setting of appointments and inquiry/registration process
  3. Meet personal sales targets and call handling quotas; Manage center sales targets and call handling quotas
  4. Manage distribution of information and updates to customer (ie. Deals, promotions, events or program/schedule changes)
  5. Ensure follow-up of all leads and inquiries until resolved; Manage call-backs of old leads and dropped students
  6. Manage and maintain lead file
  7. Generate sales leads; execute marketing plan; suggest and implement marketing initiatives and efforts at center
  8. Compile student drop reasons; report to Management and suggest improvements to retain students
  9. Identify, assess and fulfill customer needs to ensure customer satisfaction; go the extra mile to engage and assist customers; provide a SUPER experience to every customer
  10. Create, build and maintain sustainable relationships of trust through open and interactive communication
  11. Manage customer complaints/feedback; report to Supervisor and follow-up to ensure resolution within 48 hours
  12. Ensure communication procedures, guidelines and policies are followed; Scripts are read and utilized
  13. Provide accurate, valid and complete information by using the right methods/tools
  14. Manage records of customer interactions and manage customer requests
  15. Complete and compile reports
  16. Perform any other tasks as requested by the Supervisor/Manager

Working Location Direction to Here


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