Contract Contact Center Specialist

This job is available on Monday, Tuesday, Wednesday, Thursday, Friday

Job Description

Essential Duties and Responsibilities:
To fulfill all call related work (inbound & outbound)
Attending to queries to obtain correct and complete information’s where required to resolve the issue
Making efforts to understand the customer, both internal and external; anticipating customer needs; giving high priority to customer satisfaction
Working effectively with team members to accomplish organizational goals
Ensure calls are completed and wrap-up within stipulated timelines
Promptly respond to inquiries for information about company services, regulations, information and procedures.
Respond via telephone and in writing to members’ request for information in clear and understandable manner

Education and Experience:
• Preferably with 1 year working experience in customer service / contact center industry is required for this position
• Excellent command of English (written and spoken) is a must
• Ability to converse in Mandarin/Cantonese Chinese would be an added advantage
• Good voice, clear pronunciation, good diction and able to vary intonation with empathy and good listening skills
• Telemarketing or Telesales experience would be an added advantage
• Computer literacy is essential, especially in MS Word and Excel

Additional Code of Conduct Competencies:
Work Ethics
Oral & Written Communication (English & Chinese an advantage)
Security & Safety
Attendance, Punctuality, Dependability

Basic Salary: RM2000-3000 (depending on experience)
6 Months Contract
Willing to Start Immediately


Maximum 35 years old

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