|Job State||Kuala Lumpur|
|Working Location||Direction to Here|
|Job Function||Customer Service - General, Featured, VERIFIED|
|Job Industry||Beauty / Fitness / Personal Care|
|This company is willing to hire|
The Wanderclass Clients Relationship Officers (CRO) are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. Customer feedback is priceless to Wanderclass, and therefore the CRO is a very important role in Wanderclass. Problem-solving also comes naturally to Clients Relationship Officers. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.
Ultimately, the goal for Clients Relationship Officer is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
* Proven customer support experience or experience as a client service representative
* Familiarity with Zendesk or other CRM systems is a plus.
* Track record of over-achieving quota
* Strong phone contact handling skills and active listening
* Customer orientation and ability to adapt/respond to different types of characters
* Excellent communication and presentation skills
* Ability to multi-task, prioritize, and manage time effectively
* High school/Diploma
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