Client Service Associate

FULL TIME
This job is available on Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday
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Pay

RM3,500.00-4,500.00/month

CompanyAgensi Pekerjaan Job Search Asia Sdn Bhd
Job StateKuala Lumpur
Working LocationNo Specific Location
Job FunctionCustomer Service - General
Job IndustryCall Centre / Business Process Outsourcing (BPO)
This company is willing to hire

Job Description

Industry: BPO / Call Center
Position: Client Service Associate
Working Days: 5 working days
Working Hours: Shift based
Salary Range: RM3,500 – RM4,500
Allowances: RM500 complexity allowance
Bonus: Discuss during interview
Benefits: Medical Insurance, EPF, SOCSO & etc

Responsibilities

  • The Client Service Associate is to help support one of the biggest IT companies’ advertisers worldwide through chat and email.
  • Understand customer enquiries and respond via applicable channels: email and chat
  • Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
  • Manage customer escalations and ensure that these are answered, tracked, and escalated as required
  • Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
  • Ensure all SLAs are met accordingly
  • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
  • Provide a high level of professionalism and competent customer service

Requirements

  • Mandarin language skill and daily conversation level of English skill
  • Able to work in shift basis (24 x 7)
  • Bachelor Degree fresh graduates are encouraged to apply
  • Excellent typing skills
  • Malaysian Only
  • No experience required, training will provide

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Pay
Company
Job State
Kuala Lumpur
Job Function
Job Industry
This company is willing to hire
Posted on
2021-04-19