Client Service Associate

This job is available on Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday



CompanyAgensi Pekerjaan Job Search Asia Sdn Bhd
Job StateKuala Lumpur
Working LocationNo Specific Location
Job FunctionCustomer Service - General
Job IndustryCall Centre / Business Process Outsourcing (BPO)
This company is willing to hire

Job Description

Industry: BPO / Call Center
Position: Client Service Associate
Working Days: 5 working days
Working Hours: Shift based
Salary Range: RM3,500 – RM4,500
Allowances: RM500 complexity allowance
Bonus: Discuss during interview
Benefits: Medical Insurance, EPF, SOCSO & etc


  • The Client Service Associate is to help support one of the biggest IT companies’ advertisers worldwide through chat and email.
  • Understand customer enquiries and respond via applicable channels: email and chat
  • Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
  • Manage customer escalations and ensure that these are answered, tracked, and escalated as required
  • Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
  • Ensure all SLAs are met accordingly
  • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
  • Provide a high level of professionalism and competent customer service


  • Mandarin language skill and daily conversation level of English skill
  • Able to work in shift basis (24 x 7)
  • Bachelor Degree fresh graduates are encouraged to apply
  • Excellent typing skills
  • Malaysian Only
  • No experience required, training will provide

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Job State
Kuala Lumpur
Job Function
Job Industry
This company is willing to hire
Posted on