|Company||AGENSI PEKERJAAN CAREERPATH SDN BHD|
|Job State||Kuala Lumpur|
|Working Location||Direction to Here|
|Job Function||Customer Service - Call Centre Executive|
|Job Industry||Call Centre / Business Process Outsourcing (BPO)|
|This company is willing to hire||Retiree, Single Parent|
Customer Care Executive Mandarin Speaking
· Responsible to 1st level support, handling and updating of unresolved cases ie. Log, track, escalate, monitor and follow up to closure with data accuracy by updating into the database.
· To provide remote troubleshooting support through voice, e-mail and remote support to our clients, filing, enquiries, quotation and new service requests internal / external, obtain quotations form vendor and raise P.O.
· To handle all escalation issues effectively and ensure agreed Service Levels are consistently met and delivered with Customer Satisfaction.
· To ensure processes and procedures are consistently followed and produce service desk reports.
· Submit Daily reports to customer/management.
· Adhere to standard operating escalation procedures and customer complaints at all times.
· Other assigned adhoc service on new business.
· To provide training and on the job guidance to customer service officer
· Candidate has at least a Diploma or Bachelor’s Degree in Computer Science/Information Technology, Business Studies/Administration/Management or equivalent.
· Candidates with ITIL certificate or other Professional certificate in Call Center/Help desk is a plus.
· Good working knowledge in call center & help desk service operations.
· Willingness to work on rotational standby (from home) with an assigned standby phone on 24/7 basis for call center support.
· Willingness to work on 24/7 shift for call center/help desk (include weekend and public holidays)
· Preferable candidate to be able to converse in Mandarin and strong in English communication & written.
· Ability to work as a team and response tactfully to customer request, complaints or problems.
· Computer literate and ability to handle Word/Excel software
· Frehsh graduates with Mandarin speaking are welcome to apply.
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