Job Description:

Job Purpose:

Provide first line technical support to local and global clients, requiring an aptitude for working with applications/ systems to undertake analysis, diagnosis and resolution of client problems, which may range from very straightforward problems through to more complicated issues. Jobholders are required to respond to a large volume of calls and within a short talk time while also providing a high degree of client satisfaction. It is a 24×7 operations.

Accountabilities:

1. Answers calls within stated time guidelines.
2. Analysis and interprets client inquiries to ascertain and solve issue.
3. Provides accurate and creative solutions to client problems meeting all pre defined quality measurements.
4. Escalates calls within stated guidelines.
5. Provides information, advice or instruction in response to client inquiries.
6. Provides a high degree of client satisfaction in all work undertaken.
7. Receives and records client inquiries and processes paperwork/systems relevant to client queries.
8. Liaises internally to enable client queries to be answered and problems solved.

How to apply:

Send your update comprehensive resume to: talent@serimahligai.com or call 03-2282 5392

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